Privacy Policy

Last updated: June 9, 2026

ThermaCraft ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, why we collect it, and how we handle it. It applies to thermacraft.ca and to information you submit through our website, our advertising forms (including Facebook and Instagram lead forms), email, and phone.

By submitting your information to us, you consent to the practices described in this policy.

Information We Collect

We collect personal information that you choose to provide, including:

  • Your name

  • Email address

  • Phone number

  • Information about your project, property, or sauna interest that you share with us

  • Responses to questions in our consultation request forms

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, and pages viewed. This is collected through standard website and analytics tools [confirm: e.g. Squarespace Analytics, Google Analytics].

How We Use Your Information

We use your information to:

  • Respond to your design consultation requests and inquiries

  • Provide quotes, design proposals, and information about our services

  • Communicate with you about your project

  • Improve our website and services

  • Send you relevant updates or offers, where you have agreed to receive them

We will only contact you for the purposes you would reasonably expect based on why you reached out to us. You can opt out of marketing communications at any time.

How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

  • With service providers who help us operate our business (for example, email, scheduling, CRM, or form tools) and who are bound to protect your information [confirm: name key tools, e.g. Zapier, Google Workspace]

  • With advertising platforms such as Meta (Facebook and Instagram) when you submit a lead form through their platform, subject to their own privacy policies

  • Where required by law, or to protect our legal rights

Advertising and Lead Forms

If you submit your information through a Facebook or Instagram lead form, that information is collected through Meta's platform and shared with us so we can follow up with you. Meta's handling of your data is also governed by Meta's own privacy policy. We use the information you provide solely to respond to your inquiry and discuss your project.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, but we work to keep your information safe and limit access to those who need it to serve you.

How Long We Keep Your Information

We keep your personal information only as long as needed to respond to your inquiry, provide our services, and meet legal or business requirements. When it is no longer needed, we take steps to delete or securely dispose of it. [confirm retention period if you have one, e.g. "We retain inquiry records for up to 24 months."]

Your Choices and Rights

You have the right to:

  • Ask what personal information we hold about you

  • Request corrections to your information

  • Ask us to delete your information, subject to any legal requirements

  • Withdraw consent and opt out of marketing communications

To make any of these requests, contact us using the details below.

Cookies and Analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can control cookies through your browser settings. Disabling cookies may affect how parts of the site work.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review it periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

ThermaCraft Richmond Hill, Ontario Email: info@thermacraft.ca Phone: (647) 861-2430